Are you taking new patients?
Yes, and we try to schedule new patients to be seen as soon as possible.
Will I always see the same doctor?
Most of the time you will see your physician, however, should your physician be out of the office or unavailable, you will see our nurse practitioner or one of our other team physicians.
What will my insurance cover?
Our reimbursement staff is available to discuss what your insurance company will or will not cover. They will verify your coverage and pre-authorize medical procedures if required by your insurance company. They will also set up financial arrangements for all non-covered amounts.
Is chemotherapy given in your office?
Yes, we have an infusion suite within our office to accommodate your needs when receiving chemotherapy. Certain treatment protocols do require hospitalization, and your physician will notify you when this is necessary.
In many cases, oral medications will also be prescribed for you to take home. Also, to eliminate any confusion regarding your medications, please bring all of them with you to your first office visit, and if requested at a later date.
How do I get prescriptions refilled?
Please allow 24 hours for both written and call in prescriptions. When requesting a refill, please provide the following information:
- Your name, birth date and call back number
- Prescription number
- Medication name
- Dosage and quantity
- Pharmacy name and telephone number
If you are in urgent need of a medication, clearly express this to the receptionist.
It is always best to anticipate your prescription refill needs and have any necessary prescriptions written during your scheduled office visit or treatment.
By law, you must have a written and signed prescription from a physician for all narcotics. That means no narcotic pain prescriptions can be made after office hours or during the weekends. It is always best to anticipate and get your prescriptions written while you are seeing your physician. We thank you in advance for understanding these policies.
How do I reach doctor after hours?
Phone Calls, After-hours and Emergencies
If you need urgent care during office hours, call the office immediately (714-378-7330) and tell the person answering the call that it is an emergency. A nurse, physician assistant or doctor will evaluate your situation and give your or caregiver immediate instructions.
Calls about medication refills, appointments, or other routine concerns should be placed during office hours, 9 a.m. to 5:00 p.m. Monday through Friday. Narcotic prescriptions cannot be filled after office hours. Our goal is to return calls within one business day.
After hours patient and hospital calls (from 5 PM-9AM weekdays and on weekends, holidays) are processed through our answering service. A physician or physician assistant is always available and will usually immediately take the call. If the on-call provider is temporarily occupied, a call/message will be returned with minutes. If you do not receive a call back within 30 minutes please call the answering service again.
IF AT ANY TIME YOU EXPERIENCE A LIFE-THREATENING EMERGENCY, CALL 911 IMMEDIATELY. INFORM THE ER ON ARRIVAL THAT YOU ARE UNDER OUR CARE.